Every order is packed by hand here on the farm. Here's exactly what to expect.
Orders are hand-packed and handed to the carrier within 1–3 business days of payment. During a busy restock, a holiday week, or a large batch of custom orders, processing can take a little longer — if that happens we'll email you. Orders placed on weekends and holidays begin processing on the next business day.
We currently ship to addresses within the United States only. Once a package leaves the farm, delivery time is in the carrier's hands. We can't guarantee a delivery date, and weather, carrier delays, and holiday volume all affect transit time.
Shipping is a flat $8 for orders shipped anywhere in the US.
Shipping is free on orders over $35 (calculated after any multi-buy discounts and before tax). Your exact shipping charge is always shown in your basket and again at checkout before you pay.
When the carrier provides a tracking number, we email it to the address used at checkout. Tracking can take up to 24 hours to begin updating after a label is created. If you haven't received tracking and your order has been on its way for several days, email us and we'll look it up.
Our products are glass, soap, and food — we pack carefully, but accidents happen in transit. If your order arrives broken, leaking, or damaged, email us within 7 days of delivery with photos of the item and the packaging and we'll make it right with a replacement or refund of the affected items.
If tracking shows delivered but you can't find the package, please check with your household and neighbors first, then contact us — we'll help you open a claim with the carrier. We can't control theft after a confirmed delivery, but we won't leave you stranded.
Packages returned to us because of an incorrect or incomplete address can be reshipped once you cover the return shipping cost.
Some items — fresh eggs and fresh-cut sunflowers, for example — are marked Local pickup only and are not shipped. You pay online, tell us your preferred pickup day at checkout, and we confirm a time at the farm by email. No shipping is charged on pickup orders.
Pickup items must be ordered separately from items we ship — if you have both in your basket, please place two orders. Please collect pickup items on the agreed day so perishable products stay fresh.
Fresh, perishable, and cut-flower products are pickup only. Anything shown as Local pickup only on its product page cannot be added to a shipped order.
Email us at Laurelgapfarm828@gmail.com or use our contact form. Include your order email so we can find it quickly.